Synology Reverses Course

Synology found that the people have a lot of power in successfully boycotting their products after making the decision that going forward, all 3rd-party hard drives would not work within their newer model NAS's. I guess they figured they had enough enterprise customers that the decision wouldn't make much of a difference, they were wrong.

They recently made the decision in reversing their earlier choice and now 3rd-party hard drives are fine to use within their NAS's. Would this help them regain customer retention, it depends as Synology did trash the goodwill they had built over a decade.

Synology has backtracked on one of its most unpopular decisions in years. After seeing NAS sales plummet in 2025, the company has decided to lift restrictions that forced users to buy its own Synology hard drives. The policy, introduced earlier this year, made third-party HDDs from brands like Seagate and WD practically unusable in newer models such as the DS925+, DS1825+, and DS425+. That change didn’t go over well. Users immediately criticised Synology for trying to lock them into buying its much more expensive drives. Many simply refused to upgrade, and reviewers called out the move as greedy and shortsighted. According to some reports, sales of Synology’s 2025 NAS models dropped sharply in the months after the restriction was introduced.

www.guru3d.com