Setting Up A Guilded Support Bot

The video provides a walkthrough on setting up a support bot in Guilded to help members create tickets and notify admin/mod staff about issues (0:00).

Here's a summary of the process:

• Create a Restricted Group (1:03): It's recommended to create a private group, such as "Office," accessible only to you and your mod team for managing support tickets (1:03-1:54).

• Set up a Tickets Channel (1:58): Within the restricted group, create a private chat channel named "Tickets" where support requests will be sent (1:58-2:25).

• Create a Support Bot (2:25):

  • Go to your server settings and create a new bot, naming it "Support" (2:25-2:49).

  • First Flow - Sending to Tickets Channel (2:49):

    • Set the trigger to "Member sent message to channel" (2:57).

    • Configure it to respond when a message contains "!" (exclamation point) "help me" (3:30-3:44).

    • Add an action to "Send a custom message" to the "Office Tickets" channel (4:00-4:18).

    • The message content should include the triggering user's name, a summary of their issue, and a link to the original message (4:28-5:34).

  • Second Flow - Responding to User (5:49):

    • Create another flow with the same trigger ("Member sent message to channel" containing "! help me") (5:53-6:05).

    • Add an action to "Send a custom message" back to the originating channel (6:12-6:19).

    • The message should thank the user, mention the mod team, and state that someone will be by shortly (6:28-7:25).

• Save Changes (7:27): Crucially, remember to click "Save Changes" on the bottom left to apply all bot configurations (7:27-7:35).

• Troubleshooting (8:06): The video also demonstrates troubleshooting a common issue where the bot doesn't respond to the user due to incorrect message containment settings (8:06-12:16). The key is to ensure the bot looks for messages that contain "!help me" rather than exact content (11:42-12:05).

The creator also mentions more videos on getting started with bots and Guilded server permissions (13:03-13:12).